Shipping policy

Please allow 5-10 business days for your order to be processed and shipped.

SALE AND PROMOTIONS TERMS

Policy:

  • Extended Processing Time:
  • During promotional periods, the standard processing time for orders may be extended by 7 to 14 business days.
  • This extended processing time allows our team to meticulously fulfill each order and ensure accuracy.
  • Extended Shipping Time:
  • Shipping carriers also experience increased volume during promotional periods, which may result in delays.
  • Please allow for additional shipping time beyond the estimated delivery dates provided at checkout.
  • We will provide updated tracking information as soon as it becomes available.
  • Communication:
  • We will make every effort to communicate any significant delays to our customers via email or website announcements.
  • Please refrain from contacting customer service regarding order status until after the extended processing timeframe has elapsed.
  • Order Fulfillment:
  • Orders will be fulfilled in the order they are received.
  • We appreciate your patience and understanding during these high-volume periods.
  • Transparency:
  • We will do our best to post notices on the website, and in any promotional emails, that processing and shipping times will be extended.

Customer Expectations:

  • We understand that timely delivery is important. We strive to process and ship orders as quickly as possible, even during promotional sales. We appreciate your patience and understanding as we work to fulfill all orders efficiently.

Thank you for your understanding and for choosing Prettier Hair Co.

 

Pickup Policy

Prettier Hair Co. offers a pickup option for local customers. Please carefully review the following policy:

Pickup Location:

  • The designated pickup location will be determined by the owner of Prettier Hair Co.
  • This location may vary depending on the owner's availability and order volume.
  • Customers will be notified of the specific pickup location via email or text message after their order has been processed and is ready for pickup.

Pickup Scheduling:

  • Once your order is ready, you will receive a notification with available pickup times and the specific location.
  • Pickup times will be scheduled based on the owner's availability.
  • Please adhere to the scheduled pickup time to ensure a smooth and efficient process.

Identification:

  • Customers are required to present a valid form of identification (e.g., driver's license, government-issued ID) at the time of pickup.
  • This is to verify the identity of the person picking up the order and to prevent any unauthorized pickups.

Order Confirmation:

  • Please bring your order confirmation or order number with you to facilitate the pickup process.

Late Pickups:

  • If you are unable to make your scheduled pickup time, please contact Prettier Hair Co. as soon as possible to reschedule.
  • Repeated late or missed pickups may result in the cancellation of future pickup options.

Liability:

  • Prettier Hair Co. is not responsible for any items once they have been successfully picked up by the customer.

Important Notes:

  • The owner of Prettier Hair Co. reserves the right to modify or change this pickup policy at any time.
  • Customers will be notified of any policy changes.
  • By selecting the pickup option, you agree to abide by this pickup policy.